Frequently Asked Questions

Frequently Asked Questions

What are your General Guidelines?
  1. You can view all your bookings anytime by logging into your “My Account” .   2. We facilitate and make bookings on the Internet – we do not own or ope...
Tue, 24 Mar, 2020 at 6:13 PM
How do you protect my information?
Your personal information is stored in a fully secured server.  This information is only accessible to associates who manage our distribution list of custom...
Thu, 12 Mar, 2020 at 6:46 AM
Do I need to have or buy a yearly membership Hostel Card to book a hostel on this site?
No. You do not have to have or buy a yearly hostel membership card to book at any hostel listed on our site. If a card is required by a hostel, you will be ...
Thu, 12 Mar, 2020 at 6:46 AM
How do I make a reservation?
You need a valid credit card to process your reservation. We accept Visa, Visa Delta, Visa Electron and MasterCard credit cards and Solo, Switch, JCB and La...
Thu, 12 Mar, 2020 at 6:46 AM
Is there anything else that I should do with my reservation before my arrival to the property?
We suggest that you contact the hostel 24 hours before your scheduled arrival to confirm your reservation and your estimated time of arrival. If you plan...
Thu, 12 Mar, 2020 at 6:46 AM
Which is the maximum number of nights I can book?
You can book up to 30 nights in any hostel as long as there is availability. 
Thu, 12 Mar, 2020 at 6:46 AM
If I travel with young children, should I reserve a private bedroom for us?
We recommend that you reserve a private bedroom for you and your young children. Please review the hostel’s policies regarding children and extra beds if req...
Thu, 12 Mar, 2020 at 6:46 AM
What are the restrictions in terms of age?
Most hostels do not have age restrictions. If they do, they will include this information in their description in our website. A typical restriction could be...
Thu, 12 Mar, 2020 at 6:46 AM
Is it safe to use my credit card on this site?
Of course! We use the latest SSL technology. All information is encrypted and secure. it is very safe.
Thu, 12 Mar, 2020 at 6:46 AM
Do I need a credit card to make a reservation?
You must have a valid credit card to book a reservation. We accept Visa, Visa Electron, MasterCard, Switch and Solo. We do not accept American Express. P...
Thu, 12 Mar, 2020 at 6:46 AM